OCCU – Eugene Coburg Road Branch
Remodel
McKenzie Commercial completed this major renovation/remodel on one of OCCU’s busiest branches while keeping the drive-up open for operation. Also, any work that would affect member experience was scheduled beforehand so communications could be sent out to inform members of possible delays or service impacts.
There was a need to provide access to the safe deposit boxes during construction. Members would make an appointment to view their boxes and we would ensure a safe and clear path through the work area.
When members walk in to the revitalized space, they can expect to be greeted by qualified team members ready to assist with a full range of services. The teller row was relocated and we added upgraded features and finishes to match OCCU’s layout and branding, which is consistent throughout all the branches.
New interactive teller machines (ITM) allow the customer to connect with an OCCU team member by video. This new experience is secure and expands the service options allowing for multiple in-branch transactions to be done without having to leave your car.
OCCU has new branch locations in Junction City, Keizer, Salem, Redmond and Wilsonville, which were all completed by McKenzie Commercial.
Project Details:
Contract Type: Negotiated GMP
Client: OCCU
Architect: TBG Architects
Location: Eugene, OR
Year: 2021
Price: $910,000
OCCU
“I would like to personally thank McKenzie Commercial for the exceptional outcome of the renovated Coburg Road Branch. A lot of obstacles were faced with COVID-19 activity and supply chain challenges. I could not be more pleases with the final product and the professionalism of McKenzie Commercial. Your work on this key project was collaborative at every step and, once again, highlights why we continue to choose McKenzie Commercial for our construction need. You delivered AGAIN, making sure that we stayed on schedule, on budget and on target. Exceptional work!”
– Matt Wilson, VP of Risk and Administration of OCCU
